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Common queries answered

Frequently asked Questions

Shipping time varies by location. Our estimated shipping time is within 15 to 20 business days. You may read our country wise shipping time here.

*This doesn’t include our 2-5 day processing time.

You can submit refund request with 10 days after your order is delivered or 45 business days since your order was placed. You can check details on our Refund Policy  page.

You can not change your shipping address once we processed your order which occurs with 8 hours of your order is place. You can contact us before we processed your order. 

You can track your order through our order tracking page with the unique tracking no we send along with the order processed notification we send.

There are several ways to approach us. You can send your concern over live chat which is available around the clock. Alternatively you can contact us via email.

Please contact immediately after your placed the order. It will not be possible to change your shipping address once your order is processed.

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

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